GSOFT’s Blog

I happen to previously work for a local hydropower plant. These hydropower plants are designed to generate electricity and they do so through the use of turbines. During that time, a new plant is on the way and part of the plan is to find a supplier for a single turbine. One of the sites in focus is Elatec, which water turbines as well as a vast variety of electronic equipment like RFID readers and displays.

I got into Elatec to know them more. The site is interesting because the items that they supply are much of a varied mix: it is possible to order a Touch panel as well as a display from them. They even added several Loyalty cards to this mix perhaps to complement their line up of card readers.

Until my kid discovered Online-Games-Zone, I did not realize that the free Flash games are now better than what I have seen last time. In one of the Sports games of Online-Games-Zone, I even got a glimpse of a 3D game which was not common years back. I think Free online games is a better alternative than buying boxed software off the shelf. With various online games in the internet today, this option is a cost-saving alternative.

I got interested with the site so I decided to explore some Racing games listed on the site. I got a 3D game and I decided to take the time off to play. The experience was a welcome break for me after giving up on online games several years ago.

To believe the recent research of inbound call centers, there exist three basic areas of customer frustration: Interactive Voice Response systems (IVRs), hold times and call transfers.
Thus, many UK contact centers don’t offer any other option but IVR, and that is why 80% of UK customers react negatively on this system. The solution is to make Interactive Voice Response an opt-in service, introducing other voice applications.
66% of customers reported they feel frustrated when they have to wait. To eliminate disastrous hold times from the everyday call center practice, managers should hire more agents or provide a virtual hold (a call-back service).
91% of people would like to be transferred to talk to a qualified specialist, but 62% of them cringe at the necessity of repeating information. That can be easily avoided if each caller goes through an automated ID and verification process.
By managing all these interactions, call center services providers will be able to build long-term relations with their customers.

High Street bank the Abbey has become the latest mortgage lender to reduce some of the interest rates on its mortgages, bringing a ray of hope to borrowers who were under the impression that borrowing was going to keep on getting more expensive. Whilst the interest rate cuts are only small, particularly given that the Bank of England has cut the base rate three times since December by a total of 0.75%, it is a start in a financial climate where the cost of borrowing has been climbing month after month.

The Abbey is cutting interest rates on all of its flexible and tracker mortgages by 0.05%. It is also cutting its fixed rate deals for new borrowers by 0.17% providing they have at least a 25% deposit to put down on the loan. This follows a recent announcement from the Nationwide Building Society, which confirmed that it was cutting some of its mortgage interest rates for new borrowers looking for fixed rate loans.

According to reports the Abbey foresees cuts in its own borrowing costs, and as decided to reduce some of its mortgage interest rates in anticipation of these reduced costs. It is hoping that the recent mortgage reduce plan launched by the government will make it easier and more affordable to raise finance for mortgage lending operations.

One official from the Abbey said: “Abbey had already decreased rates on its flexible rate and tracker mortgages by 0.10% in response to the Bank of England’s recent cash injection. This additional 0.05% reduction anticipates future falls in Libor rates and will further support the Bank of England’s action in helping to bring liquidity back to the UK mortgage market.”